Refund Policy

Last updated 23 September 2026

The short version

Email us within 14 days of any subscription charge and we refund it in full. You don't need a reason, and we won't ask for one. We chose 14 days because it fits the product: subscriptions are monthly, so a 14-day window covers half of the very period being refunded, and it matches the withdrawal rights consumers already have in much of the world. It is a real window, not a technicality.

Why it's this simple

Reverie gives you seven days free, with everything a subscription has and only a small watermark to tell you apart — so nobody has to pay to find out whether it works for them. If you did pay and it isn't what you wanted, keeping your money would be the wrong outcome for both of us. A refund policy with traps would say something about the product we don't want said.

How to ask

Email [email protected] with the email address you used at checkout, and if you have it, the order number from your Paddle receipt. That's all. Payments are processed by Paddle, our merchant of record, so the refund is issued through Paddle back to your original payment method — expect it to appear within 5–10 business days, depending on your bank.

What happens to your hosted files and your recordings

Your recordings are always yours, refund or not. Anything you have exported to your computer is not affected by a refund in any way.

A refund ends the subscription, so videos hosted on our storage follow the same path as any ended subscription: your links stay live for 30 days, then the hosted files are deleted. Export anything you want to keep before then — once it is on your computer it is yours to share from anywhere you like.

After the window

After 14 days, a charge is generally not refunded — but we're a small operation run by a person, not a policy engine. If something genuinely went wrong — you were charged in error, a bug made the paid features unusable for you, or your situation is otherwise unfair — write to us anyway and explain. We read everything and we err on your side.

Cancelling instead of refunding

You can cancel any time, no refund needed: your paid tier keeps working until the end of the period you already paid for. Cancelling stops all future charges and starts the same 30-day grace period for hosted files described above, so your existing links keep working for a month rather than stopping the day you cancel.

Your statutory rights are unaffected

This policy adds to, and never subtracts from, whatever refund and withdrawal rights the law of your country gives you as a consumer. If your local law grants you more than this page does, your local law wins.

Contact

[email protected]. Reverie is a trading name of Franz D'Sa, Hauz Khas Village, New Delhi 110016, India; paid subscriptions are sold through Paddle as merchant of record.