Contact
Last updated 22 September 2026
One address for everything: [email protected]. Reverie is made by one person, so you are emailing the developer — the same person who will fix your problem.
What to expect
Every email is read by a person. You'll normally hear back within 2 business days, usually sooner. Billing and refund requests are handled first; refunds within the 14-day window are honoured without questions — see the refund policy.
What to include
- Support — what you did, what happened, and what you expected. If you were using the extension or the recorder on the site, your browser and its version help a lot; if you were using the Mac app, your macOS version and the Reverie version from the app menu.
- Billing or refunds — the email address you used at checkout, and the order number from your Paddle receipt if you have it.
- Security reports — see the security page for how to report a vulnerability responsibly.
- Takedown requests — the reverie.video link in question and the reason. See the terms for how these are handled.
Who you are dealing with
Reverie is a trading name of Franz D'Sa, an individual software developer. Paid subscriptions are sold through Paddle as merchant of record. Paddle appears on your receipt and card statement, and handles payment processing and taxes.
Postal address
Reverie — Franz D'Sa
Hauz Khas Village, New Delhi 110016, India